
I have paid out more money for business leads than for any other source of new business. A business lead can be worth a few dollars or worth thousands of dollars paid monthly for years and years.
For example, I worked in the call center industry for over a decade. I made lots of contacts over those years. Even now, after leaving the industry, I can still refer work to some call centers and they are happy to pay me a commission on the business leads that I send to them. With very little work, I can bring in several thousand dollars of extra income.
While I was a call center owner, I would be glad to pay out referral fees, finder fees or broker commissions to those that brought is a solid business lead. Generally, I wouldn’t pay for just leads, I would only pay for business that I closed. From my perspective as a business owner, I figured that to sell a contract through my internal team, I had sales salaries, travel expenses, health benefits, advertising and marketing expenses. Add all of that up and I very well may spend 4% of my gross revenues to pay for that. The trouble was, if I had a sales guy that didn’t perform, I was still out that money.
With a broker arrangement, I only paid fees out if they brought business in. So if a broker brought in new revenue, I would have extra revenue to pay out that commission. And sometimes, that commission could be significant. Say, for example, that a broker brought in a piece of business that generated $100k worth of revenues per month. If you assumed a 4% commission, you could see payments to a broker of $4 grand per month. (See my blog post about call center brokers).
Thousands of people make a good living working as brokers bringing in qualified business leads. If the lead turns into a big contract, that business may be willing to pay out big bucks for that business lead.






» Working with Brokers from CallCenterScript.com
One of the biggest challenges for a call center is the challenge to have enough work to keep a stable workforce occupied and engaged. This means having a pipeline of work continually flowing in to replace those projects that are... [Read More]
Tracked on: October 28, 2005 2:53 PM | Permalink to Trackback