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Oct26
Why It's Tough to Succeed With Telemarketing

Five minutes ago, I got a call at my office.  Here's what I heard from the telemarketer on the other line:

"Hello, Daniel?  My name is Janice and I'm calling to offer you a three night stay at a luxury hotel, a $100 travel voucher and a coupon for a $50 online shopping spree!"

My response, after a short two second pause: "Uh, no thanks".  And then I hung up.

The offer sounded interesting, but I knew I'd have to endure something to get it.  And, more than likely, I'd be disappointed once I received it (their definition of "luxury" and mine are probably vastly different).  And I just didn't have the time to weed through all of the fine print (or "fine talking") to see if it would all be worth it.

So, my question for you: If you're undertaking a telemarketing campaign in an effort to generate sales leads, how will YOU sell to ME?  It won't be easy, but if you get me I'll probably be a loyal customer.  The question is, how do you do it?

Traditional telemarketing won't cut it.  And while this approach Janice took wasn't bad, it wasn't great either...and I was able to see through it pretty quick.

The answer to the question?  I don't know, honestly.  I'll know it when I see it (or hear it), though.  And to be blunt, its your job to be creative in how you approach me. 

So get busy.  And, get better.


3 Comments/Trackbacks




Ah, Dan!

You've stumbled upon the secret to improving the effectiveness of any step in the sales process. Most salespeople (telemarketers included) are so interested in getting their story out that they forget that IT'S ALL ABOUT THE PROSPECT! If a salesperson has been trained properly, a prospect will either tell the salesperson how to sell them or will actually sell themselves while the salesperson watches. Unfortunately, most salespeople's egos won't let it happen.

Awesome comment RainMaker, there is no doubt that many insurance salespeople (or just salespeople in general) often forget about the prospect themselves! Way to point that out to us!

Really good discussion here about an all-time favorite topic! RainMaker has raised an important point about how telemarketers get so wound up in what they want to say, that they forget who is listening on the other end of the line. Evan raises a good point as well about insurance sales people. I'm in insurance, and I know there are sales people who, when trying to sell insurance, will just blurt out what they want, hoping the person they are talking to - the prospect - will listen. The bottom line reality is that if there is no emotional connection between what the prospect needs and what the company can offer to them, there's no point. The game is over. It doesn't just apply to insurance either of course. In order to sell effectively, this connection between what the prospect needs/wants and what a product/service can offer has to exist. Oh, and some telemarketers have to learn to sound like they are talking naturally, and not reading a script. I know for me, as soon as a telemarketer comes across as reading directly from a script, they have lost me.

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